Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as…

first_img Facebook RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Feb 8, 2021– Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact center. In the UK, leading solutions and services providers FourNet and Prodec Networks have chosen Avaya OneCloud CCaaS to provide their clients with cloud-and-digital-first CX (customer experience) capabilities for effortless, always-on engagement. Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations’ customer experience centers with digital engagement capabilities supporting a broad range of touchpoints and interaction types. Leveraging the power of AI along with real-time insights, knowledge and resources from across the organization, Avaya OneCloud CCaaS connects and orchestrates the digital channels and touchpoints throughout each customer and workforce engagement, enabling users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys. FourNet is an award-winning provider of cloud and managed services that works closely with clients to enable digital transformation across their organization and help improve their customer experience. The company delivers communications, collaboration and contact center solutions for some of the most secure, critical and commercially driven organizations in the UK, and was named Avaya growth partner of the year for 2020. “Our cloud-first strategy has been embraced by a growing base of clients including public sector and commercial organizations that rely on our secure, private cloud powered by Avaya,” said Richard Pennington, Managing Director, FourNet. “We are now expanding our public cloud offerings to include Avaya OneCloud CCaaS, accelerating our clients’ ability to enhance customer service, increase agility and efficiency, and deliver exceptional experiences that better meet their customers’ needs.” Prodec Networks is one of the UK’s leading providers of hybrid IT solutions and services designed for the modern enterprise. Prodec offers a complete portfolio of innovative and robust IT services that enable businesses, of all sizes and sectors, to create modern-age, digital workspaces, that are designed to scale and support the current and future demands of its workforce. “Prodec Networks has a longstanding, successful partnership with Avaya, and we see the vast majority of our customers now looking to migrate to the cloud,” said Jon Sugden, Head of UC&C, Prodec Networks. “The demand for cloud services has undoubtedly accelerated during COVID with the need to deliver effective, easy to manage solutions for exceptional customer engagement across digital channels. Our heritage and expertise in the on-premise space makes Prodec a partner of choice for organizations looking to migrate to the cloud, and Avaya OneCloud CCaaS is a compelling cloud solution that helps transform customer and employee engagement with advanced AI and digital capabilities.” “Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand. Giving them what they want, however, will take brands moving to a unified and effortless experience across applications, devices and interactions,” said Anthony Bartolo, EVP and Chief Product Officer, Avaya. “This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS will provide.” About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Source: Avaya Newsroom View source version on businesswire.com:https://www.businesswire.com/news/home/20210208005166/en/ CONTACT: For media Inquiries: Avaya, Alex Alias [email protected] KEYWORD: EUROPE UNITED STATES UNITED KINGDOM NORTH AMERICA NORTH CAROLINA INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY TELECOMMUNICATIONS MOBILE/WIRELESS SOFTWARE NETWORKS INTERNET SOURCE: Avaya Copyright Business Wire 2021. PUB: 02/08/2021 08:00 AM/DISC: 02/08/2021 08:01 AM http://www.businesswire.com/news/home/20210208005166/en By Digital AIM Web Support – February 8, 2021 Previous articlePGIM Real Estate completes nearly US$30 billion in transactions worldwide in 2020Next articleNoble Midstream Receives Non-Binding Chevron Offer to Acquire Outstanding LP Units Digital AIM Web Support Twitter Pinterest Pinterest Facebookcenter_img Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows Twitter Local NewsBusiness TAGS  WhatsApp WhatsApplast_img read more

Orange Bulldog

first_imgHeading to a local pumpkin patch to pick the season’s best is a time-honored fall family activity. Thanks to University of Georgia researchers, a better, Georgia-specific pumpkin is available for carving or baking. “Most of the pumpkins traditionally grown commercially in Georgia are Cucurbita pepo types,” said George Boyhan, a horticulturist with the UGA College of Agricultural and Environmental Sciences. “They’re in the same species as summer squash. And they’re highly susceptible to viruses and other foliar diseases.” Even with an aggressive program to control tiny insect pests called aphids, aphid-transmitted viruses can quickly devastate the crop, he said, at times resulting in complete loss.But Orange Bulldog is not so weak on the vine. The improved variety — developed from germplasm collected in the jungles of South America – has greater levels of resistance to viruses than conventional pumpkins. When Boyhan and retired CAES horticulturists Gerard Krewer and Darbie Granberry began working with the jungle seed, they discovered long, flat pumpkins, or ones not easily carved into jack-o’-lanterns. The team worked to develop a more disease-resistant variety with a good jack-o’-lantern shape that’s adapted to Georgia’s climate. Orange Bulldog debuted in 2004. It consistently yields 13,000 pounds to 20,000 pound per acre in northern and southern Georgia. Boyhan is now working to develop a variety with more uniformity in shape and color but with the same disease resistance as Orange Bulldog. “The goal of the variety was to produce a pumpkin with higher levels of disease resistance,” he said. “So, it lends itself to organic farming where herbicides and fungicides are limited to a few organic compounds. We are looking at small growers and farmers markets and organic fruit seems to fit there.”Organic seeds for Orange Bulldog will be available for next year’s crop. The pumpkin variety has a considerable amount of variability, something shoppers at roadside stands and pick-your-own farms find appealing. “People really like the variation of the pumpkin, they can use it for variety in decorating,” said Raymond Joyce, the UGA Cooperative Extension coordinator in Laurens County. T&T Farms, a pick-your-own farm in Dudley, added an agritourism activity for school groups as well as an additional fall crop when they planted three-acres of Orange Bulldog this year. Joyce said he was surprised to see how well the pumpkin did in the field. It was grown without irrigation and had to be sprayed only once with a fungicide and then once with a herbicide. “We had planted pumpkins in the past, but they always grew out too soon and never did too good,” said Nancy Tomlinson, owner of T&T Farms. “The neat thing about these pumpkins is they are all different. Some are long. Others are squatty. The color varies from light-yellow to bronze or deep orange. And some have green mingled in. It is neat to watch the variation in size, shape and color all come off the same vine.” Having a successful pumpkin crop meant more business to the family farm this season. So did adding a corn maze and hayrides. Apart from looking good, Orange Bulldog tastes good, too. In its immature state, it is bright yellow and can be prepared and eaten like summer squash. It’s particularly good sautéed with Vidalia onions, Boyhan said. The meat of a mature pumpkin can be cubed and cooked to make pumpkin pie filling. “I’ve used it in cakes, pies and candy and cooked it like squash. You name it, we’ve tried it,” Tomlinson said. To find pick-your-own pumpkin and other fruit or vegetable patches in your area, visit the Georgia Market Maker Web site at ga.marketmaker.uiuc.edu.last_img read more

Southern Indiana Voices for Children receives grant

first_imgBatesville, Ind. — Southern Indiana Voices for Children earned a $20,000 grant from National CASA to facilitate volunteer classes and will soon open an office in the Batesville area. The cases of child abuse have more than trippled in the past three years for Ripley County going from 50 in 2014 to 152 in 2017.Officials say there are 232 children on the CASA waiting list.The grant was written for increased staff and support for volunteers.They will also open an office in Batesville on February 1 in the Rom Weber building.last_img