Weekend Poll! What Is the Ultimate New York City Musical?

first_img View Comments There’s nothing better than a beautiful spring day in New York City—not that we’ve experienced many of those days this year, but we’re still holding out hope! Even though the weather outside is still kinda, well, terrible, you can still live vicariously through Idina Menzel and her pals as they hang out in Madison Square Park in the new Broadway musical If/Then. The city-centric tuner by Tom Kitt and Brian Yorkey officially opens on March 30, so we’re definitely in a New York state of mind. We started thinking of all the musicals set in the Big Apple, and we’ve narrowed the choices down to 18 stellar stories set in the city that never sleeps. Which one is the quintessential New York City musical? Cast your vote below!last_img

Banks are set to win the war on customer satisfaction. Here’s how to stop them.

first_imgIn the intense battle of competition between financial institutions, credit unions have long held a winning hand: better service. It’s an advantage most credit unions promote, emphasizing their ability to do a far better job than the banks in meeting the needs of individuals. There’s just one problem. It’s not true. As found in the Finance and Insurance Report 2018 from the American Customer Satisfaction Index (ACSI), banks are now on par with credit unions for customer satisfaction, with both institutions earning an ACSI score of 81. It’s the first time in ten years that the scores have been equal. But what’s even more chilling is how that came to be. While the customer satisfaction score for banks remained steady year-to-year, it dropped by 1.2% for credit unions. Meaning consumers are losing faith in credit unions, but not in banks.  Now, if that’s got you worried, good! Because you should be. Banks have closed the gap on credit unions and it only looks set to continue. Unless action is taken now to reverse the trend, there will soon be little reason to join a credit union. What can credit unions do to remain competitive? The first step is to understand why the gap has closed. And this comes down to the fact that there are many aspects that contribute to customer satisfaction. While credit unions win in some areas, such as in-branch courtesy and helpfulness (do note they lead by only one point), banks outperform credit unions in areas that are increasingly important to today’s consumer, such as quality of mobile apps. As consumers rely more on digital and less on in-branch visits to complete their banking, interactions outside the branch will make a much bigger contribution to customer satisfaction. Which means credit unions need to create a consistent experience across every channel. An experience that is as good as it is in their branches.Elevating the cross-channel experienceThe key is to look at the brand as a whole, then determine whether the same level of quality is experienced at every touch point. Identify the gaps in the total brand journey, then address them. Take your website, for example. Your website should be seen as a highly-valued resource; one that positions you as an authority of financial well-being, a pillar of the community, and an advocate of the credit union movement. It’s the perfect vehicle to energize members and non-members. But do visitors enjoy the same level of quality as they do when they engage in person? More specifically, do they come away from your site feeling the same way as someone who has just visited your branch? If not, think about the ways you can easily improve the interaction. Whether it’s more user-friendly navigation, updating content for greater relevancy, or reformatting to a responsive design, sometimes the simplest update can drastically improve the entire experience. The same goes for your mobile experience. If after using your app members don’t feel the same level of fulfillment as the do once they’ve left the branch, then there is work to be done.Don’t forget the restWhile improving the digital experience is essential, it’s important to not neglect any of the other channels in the process. A small oversight may be all it takes to disappoint members. One often overlooked area is membership cards. Are your cards presented to new members in a way that makes them feel valued and special? Or are they handed over with very little wow-factor? It is these seemingly small areas that can provide huge opportunities to extend the high service you offer in branch. And don’t forget to leverage your strengths in inventive ways! If members enjoy the advice your in-branch staff provide, consider running events or seminars that allow members to learn how they can better manage their finances. This gives your credit union the opportunity to further engage in-person – something you know your organization can do well – while providing significant value to the member. It also provides an opportunity to extend your offering, particularly online. Possible avenues include webinars for people who are unable to attend in person or featuring success stories of attendees on your blog. Act now or forever hold your peaceWhile these are just a few considerations, the most important take-away is credit unions need to start fighting back with a consistent brand experience. The banks are muscling in on credit unions’ turf, and unless they evolve to meet consumers’ changing needs, credit unions will be left far behind. We’re not ready to let that happen – but the question is, are you?References: https://www.theacsi.org/news-and-resources/customer-satisfaction-reports/reports-2018/acsi-finance-and-insurance-report-2018https://www.theacsi.org/news-and-resources/press-releases/press-2018/press-release-finance-and-insurance-2018 ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Ben Prager Prior to forming Prager Creative, Ben worked with design studios, branding firms and advertising agencies to push great strategy and design for all his projects. His experience with all aspects … Web: www.pragercreative.com/creditunions Detailslast_img read more

State should rethink its new testing rules

first_imgCategories: Letters to the Editor, OpinionI read with interest the Jan. 23 article about new accountability rules for New York’s schools. Having taught for over 30 years in this state, I’m used to seeing regulations come and go. Some ideas have clear and appropriate goals. Others seem to have been created on the fly.Particularly difficult for me to swallow in the new batch of rules is the directive about districts being held accountable for student participation in state tests. This strikes me as lacking any clear thought and being another case of the state passing the buck to districts, as it so often does.The opt-out movement is an example of democracy at its best. An important constituency (parents) realized that something was wrong and took action.There’s a complete lack of logic in holding districts accountable for increasing participation rates. How on Earth can they be expected to do this when there is a concerted effort to the contrary by parents? The state obviously has no answer, so it just kicked the can. Why would the state try to quash a well-organized and thoughtful act of resistance? We try to teach students to be active participants in our democracy. When we try to suppress actions, we are sending a contradictory message.The state Department of Education would do well to include all stakeholders in a comprehensive and inclusive discussion of what is really wrong with testing in the state. Forcing districts to be bullies is not the answer.Martha MeskutoveczGlenvilleMore from The Daily Gazette:EDITORIAL: Find a way to get family members into nursing homesFoss: Should main downtown branch of the Schenectady County Public Library reopen?EDITORIAL: Urgent: Today is the last day to complete the censusEDITORIAL: Beware of voter intimidationEDITORIAL: Thruway tax unfair to working motoristslast_img read more

Going places

first_imgWould you like to read more?Register for free to finish this article.Sign up now for the following benefits:Four FREE articles of your choice per monthBreaking news, comment and analysis from industry experts as it happensChoose from our portfolio of email newsletters To access this article REGISTER NOWWould you like print copies, app and digital replica access too? SUBSCRIBE for as little as £5 per week.last_img

Arsenal boss Mikel Arteta wants another midfielder despite Granit Xhaka’s decision to snub transfer

first_imgAdvertisement Arsenal boss Mikel Arteta wants another midfielder despite Granit Xhaka’s decision to snub transfer Comment Xhaka performed a U-turn on his desire to leave Arsenal (Picture: Getty)Mikel Arteta wants to sign another box-to-box midfielder despite Granit Xhaka’s decision to stay at the club, according to reports.Xhaka appeared set for an exit this month following a dramatic falling out with Arsenal fans and Unai Emery’s decision to strip him of the club captaincy last November.His departure would have forced Arsenal to dip into the transfer market, but the Athletic claim Arteta is still looking to make another addition to his midfield.Arsenal have limited funds this month and are focusing their efforts on agreeing loan deals, if possible.ADVERTISEMENT Crystal Palace v Arsenal: Mikel Arteta preview press conferenceTo view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video Play VideoLoaded: 0%0:00Progress: 0%PlayMuteCurrent Time 0:00/Duration Time 7:03FullscreenCrystal Palace v Arsenal: Mikel Arteta preview press conferencehttps://metro.co.uk/video/crystal-palace-v-arsenal-mikel-arteta-preview-press-conference-2084764/This is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.Arteta is aware of Arsenal’s budget problems, but feels he needs more athleticism in the middle of the park and the Arsenal boss wants a player capable of challenging Xhaka for his spot.AdvertisementAdvertisementXhaka had agreed personal terms with Hertha Berlin and his agent had asked Arsenal to sanction the transfer, before Arteta stepped in.More: FootballRio Ferdinand urges Ole Gunnar Solskjaer to drop Manchester United starChelsea defender Fikayo Tomori reveals why he made U-turn over transfer deadline day moveMikel Arteta rates Thomas Partey’s chances of making his Arsenal debut vs Man CityAhead of Arsenal’s clash with Crystal Palace, Arteta explained how he managed to convince Xhaka to stay at the Emirates.‘The first message for him was that I wanted to understand how he was feeling, why he was feeling that way,’ said Arteta.‘I wanted him to hear from me my opinion on him, and that I was ready to support him and that I was ready to push the club to be supportive of him too, because I thought he could be a really, really good player for us and he could enjoy playing under me in this football club.‘I tried to convince him that way. He thought about it, he had a very positive response afterwards, and I think he changed his mind.’MORE: Mikel Arteta explains how he convinced Granit Xhaka to stay at ArsenalMORE: Mikel Arteta against Gabriel Martinelli leaving Arsenal to join Brazil’s Olympic qualification tournamentcenter_img Coral BarryFriday 10 Jan 2020 7:47 amShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link6.1kShares Advertisementlast_img read more

Ole confirms Odion Ighalo will play against Chelsea

first_imgOle Gunnar Solskjaer has confirmed that Odion Ighalo is available to make his Manchester United debut against Chelsea next Monday and will travel with the squad to Stamford Bridge. The Nigerian striker has joined the club on loan from Shanghai Greenland Shenhua until the end of the season and, as a lifelong Reds supporter, our passionate new no.25 is desperate to get started. Although Ighalo is not with the players who have travelled to southern Spain for training this week, for reasons out of the club’s control, Solskjaer is keen to quickly integrate him into the team.Advertisement Promoted Content7 Truly Incredible Facts About Black Holes10 TV Characters Who Were Destined To Become IconicBest Car Manufacturers In The World13 kids at weddings who just don’t give a hootThe Best Cars Of All TimeTop 10 Most Romantic Nations In The World10 Risky Jobs Some Women DoPlaying Games For Hours Can Do This To Your BodyCouples Who Celebrated Their Union In A Unique, Unforgettable Way7 Ways To Understand Your Girlfriend Better17 Mind-Blowing Makeovers By Makeup Artist Vanessa DavisThis 1982 Movie Is Better Than Any Other Blockbuster Up Today Loading… That’s what the manager told us during an exclusive interview at the Marbella Football Centre on Monday, after another industrious and hard-working training session under the warm Spanish sun. As you can read here, Ole is confident that his side can use this break to fuel the season’s conclusion… “Yeah, it’s very good. I think the boys enjoyed a break, they needed a break, but now they are back, focused and they have been working well.” Read Also:Shocking! as Man Utd scouts watch £30m striker earmarked to replace Odion Ighalo“Yeah, of course with the weather back home as well, this has been an even bigger plus for us. Being in Europe, because the travel isn’t too far, is also a good point because we don’t have too many days before we have to go back and get ready for Chelsea.” FacebookTwitterWhatsAppEmail分享 last_img read more

One dead in fiery Franklin County crash

first_imgBROOKVILLE, Ind. – One person is dead after a crash in Franklin County early Friday.Around 5:30 a.m., deputies responded to the accident on Oxford Pike near Hetrick Road where the crashed vehicle had caught fire.Authorities say the driver was pronounced dead at the scene and was severely burned and not immediately identified. The remains were taken to the Hamilton County Coroner’s Office in Ohio for autopsy and further investigation.The Franklin County Sheriff’s Office was assisted by the College Corner Volunteer Fire Department, Drewersburg E.M.S. #1, and the Franklin County Coroner.The crash remains under investigation.last_img

Other Sports Sultan Azlan Shah Hockey: India lose in penalty shootouts to Korea

first_img Ipoh: Lower-ranked Korea stunned India 4-2 in the penalty shoot-out to lift the Azlan Shah Cup hockey title after the five-time champions conceded an equaliser in the final quarter to end at 1-1 after regulation time in the summit clash here Saturday. Going into the title clash, world no. 5 India were clear favourites to lift their sixth Azlan Shah title against the 17th ranked Koreans. And the Indians started in the right earnest, taking the lead early through Simranjeet Singh’s field strike in the ninth minute. The Koreans produced a resolute defence to keep the Indian forward line under tight vigil, while also pressing hard in search of the equaliser.     Korea’s efforts finally paid dividend in the 47th minute when they were awarded a penalty stroke. The Indians went for the video referral but the penalty decision stayed and Jang Jong Hyun made no mistake in drawing parity for his side. Two minutes from the hooter, India earned a penalty corner but to no avail as the match went into shoot-out. In the shoot-out, the Indians missed their first, fourth and fifth attempts and converted just two, while the Koreans just missed their third strike to win the thrilling contest 4-2 and lift the crown for the third time in the history of the invitational tournament.RELATED     For India, Mandeep Singh, Sumit Kumar Junior and Sumit missed from the one-on-one penalty shoot-out situation, while experienced Birendra Lakra and Varun Kumar, converted their chances.     Defending the goal in the shoot-out for India was young Kishan B Pathak in place of experienced P R Sreejesh. In the shoot-out, Jii Woo Cheon, Lee Jungjun, Jung Manjae and Lee Namyong scored for Korea.      The Indians Saturday were undone by missed opportunities as they created numerous scoring chances but failed to utilise them.     Though India made a couple of circle entries in quick-succession early in the game, the Korean defence was a tough nut to crack.      It took accurate, short passes and effective teamwork by forwards Mandeep Singh and Sumit Kumar (Junior) that won India a brilliant opportunity to score in the first quarter. A quick assist by Sumit Kumar Junior to Simranjeet earned India it’s first goal in the ninth minute.     Korea upped their ante as they made two good circle entries but an alert Indian defence thwarted the chances.      With less than a minute remaining for the first hooter, Gurinder Singh earned India’s first penalty corner but the dragflicker could not get it past the Korean defenders.      India began the second quarter well with Sumit assisting Simranjeet, who took a backhand shot from top of the circle. The effort, however, was well-defended by Korean goalkeeper Kim Jaehyeon. With little over five minutes remaining for the half-time, India earned their second penalty corner bur Varun Kumar’s powerful flick was stopped by goalkeeper Jaehyeon.      Goals continued to elude India in the third quarter despite some excellent attempts.      Korea, in between, won their first penalty corner in the 33rd minute but Jang Jonghyun’s flick went wide of the Indian post.      It didn’t help India’s cause when a good chance to double the lead went begging with a penalty corner execution gone wrong seconds before the end of the third quarter. Korea upped their attack in the final quarter desperately looking for an equaliser. India were punished when an infringement by defender Amit Rohidas on the baseline trying to tackle Korea skipper Lee Namyong was penalised with a penalty stroke.     Jang Jonghyun, who is in good form, made no mistake in sending the ball past India goalkeeper Krishan B Pathak in the 47th minute. With minutes racing away, India looked for an opening but the Korea defence held strong. Hosts Malaysia finished third after beating Canada 4-2 in the third-fourth place classification match. For all the Latest Sports News News, Other Sports News, Download News Nation Android and iOS Mobile Apps. highlightscenter_img India lost in penalty shoot-outs in the Asian Games 2018.Mandeep Singh, Sumit Kumar Junior and Sumit missed from the one-on-one penalty shoot-out situation.India missed out on a chance to become six-time Sultan Azlan Shah Hockey tournament champions.last_img read more

UTA looks to extend streak vs Texas State

first_imgFor more AP college basketball coverage: https://apnews.com/Collegebasketball and http://twitter.com/AP_Top25___This was generated by Automated Insights, http://www.automatedinsights.com/ap, using data from STATS LLC, https://www.stats.com UTA looks to extend streak vs Texas State Share This StoryFacebookTwitteremailPrintLinkedinRedditTexas State (19-10, 12-6) vs. Texas-Arlington (13-16, 9-9)College Park Center, Arlington, Texas; Friday, 9 p.m. ESTBOTTOM LINE: Texas-Arlington looks for its sixth straight win in the head-to-head series over Texas State. In its last five wins against the Bobcats, Texas-Arlington has won by an average of 4 points. Texas State’s last win in the series came on March 11, 2017, an 83-62 victory. February 27, 2020center_img Associated Press VETERAN PRESENCE: Senior leadership has been on display for both of these teams. David Azore, Brian Warren, Radshad Davis and Jabari Narcis have collectively accounted for 61 percent of Texas-Arlington’s scoring this season and 58 percent of the team’s points over its last five games. For Texas State, Nijal Pearson, Eric Terry and Marlin Davis have combined to score 44 percent of the team’s points this season.NIJAL IS A FORCE: Pearson has connected on 37.2 percent of the 183 3-pointers he’s attempted and has gone 6 for 22 over the last three games. He’s also made 78.8 percent of his foul shots this season.SLIPPING AT 71: Texas-Arlington is 0-11 this year when it allows 71 points or more and 13-5 when holding opponents to fewer than 71.UNBEATEN WHEN: Texas State is a perfect 9-0 when it scores at least 73 points. The Bobcats are 10-10 when scoring any fewer than 73.DID YOU KNOW: Both Texas State and Texas-Arlington are ranked at the top of the Sun Belt when it comes to ball security. The Bobcats are ranked second in the conference and have committed a turnover on 16.7 percent of their possessions this year, while the Mavericks are ranked first with a turnover percentage of 16.7 percent.___last_img read more

Man City could Face Juventus/Lyon in Quarter-finals

first_imgManchester City will face Lyon or Juventus in the Champions League quarter-finals if they hold on to their first-leg advantage over Real Madrid.City hold a 2-1 lead after the first leg of their last-16 tie, which was played before the tournament was suspended because of coronavirus.The quarter-finals, semis and final will be held over 12 days in Portugal. Man City players celebrating David Silva’s goal in the 5-0 crushing of Newcastle United…last night Chelsea could face Barcelona or Napoli in the last eight but trail Bayern Munich 3-0 in their last-16 tie.The two English sides will meet in the semi-final if they win through.City – trying to win the competition for the first time – are joint-favourites with German champions Bayern.Manager Pep Guardiola said: “We have to play against Real Madrid – the kings of the competition. If we think about the next steps before that we will be out.”Atletico Madrid, who eliminated defending European champions and new Premier League winners Liverpool, will face Germany’s RB Leipzig in the quarter-finals.Italian side Atalanta – winners of their past 11 games in all competitions – take on French champions Paris St-Germain, who have not played since 11 March after their domestic season was abandoned.The competition will conclude in an eight-team knockout tournament in Portugal from 12-23 August.The second leg of last-16 ties yet to be completed will take place from 7-8 August and teams due to be at home for those matches will still play at their own stadium.But when the quarter-finals begin on 12 August, all ties in the competition will be held as one-off games at Sporting Lisbon’s Estadio Jose Alvalade.The semi-finals will be played on 18-19 August and the final, at Benfica’s Estadio do Sport Lisboa e Benfica, on 23 August.Uefa has implemented the same five-substitute rule as the Premier League for the remainder of the tournament and an additional change can be made in extra time.All quarter-finals to take place from 12-15 August and the remaining last-16 fixtures on 7-8 August.Last 16 FixturesMadrid/ Man City v Lyon/Juventus15/08/20RB Leipzig v Atletico 13/08/20Napoli/Barca v Chelsea/Bayern14/08/20Atalanta v Paris St-Germain12/08/20Semi-final FixturesWinner of QF one v winner of QFthreeWinner of QF two v winner of QF fourShare this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more